We use tracked and audited tickets to better serve our clients when triaging and allocating issues to our various support team members and when escalating tickets to our architecture and management teams. We use Zendesk to run our ticket system - it's the leading cloud based helpdesk system and we're pleased to be affilliated with them.
We recommend that all issues are raised as tickets so that no piece of information is lost and no stone is left unturned. However if you have a really urgent issue or question and need to speak to a real person, please call us on +44 1844 355 572 (0900-1700 GMT/BST).
See our FAQ section for more information on raising a ticket.